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BestBuyBinding.com Customer Service

Welcome to the BestBuyBinding.com Customer Service page. BestBuyBinding.com is committed to providing our customers with the highest level of customer service possible. We strive to serve all your binding needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at burtroberts@gmail.com or give us a call at 1.813.777.4573.

What can I order?
You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please email burtroberts@gmail.com or call 1.813.777.4573 and we can look into it for you.

How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express.  Please call for all other payment options.

How Long will it take to receive my order?
Please refer to our shipping information page.

What happens if I don’t receive my package?
Most of our shipments are covered by insurance that guarantees that BestBuyBinding.com will replace packages that are lost or damaged during transit.

*Note - BestBuyBinding.com will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change, before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

What if something doesn’t fit or I change my mind?
You are welcome to return or exchange any items purchased from BestBuyBinding.com. Please refer to the return policy page.

Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

Will I have to pay any taxes or import duties?
Idaho residents are subject to the state sales tax.

Guaranteed Lowest Prices: - A self defining phrase that is as simple as it reads. Simply put, if you find a lower price, on any product we stock, we would like the opportunity to beat it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that by choosing BestBuyBinding.com you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. Simply inform one of our knowledgeable reps where you found a better price; once price and source are confirmed, and the parameters maintained, you can be secure in knowing BestBuyBinding will beat it! We reserve the right to confirm lower prices before any final BestBuyBinding.com sale. The source of a lower price must come from an authorized dealer within the United States of the product in question. If the price does not come from an authorized source, current BestBuyBinding.com prices stand.

Defective Product - BestBuyBinding.com wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or BestBuyBinding.com. All products should be shipped back to BestBuyBinding.com where our quality control department will examine it and do the following: Consider it defective through BestBuyBinding.com standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Any questions, comments, or concerns please contact us at burtroberts@gmail.com

We are here to serve our customer base, and will do whatever is needed to make our customers happy with our service. We welcome your feedback, so please email us anytime!

Best Regards,